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Currency Note:
Orders shipped to Canadian addresses will be charged in Canadian dollars. US and international orders will be charged in US dollars.

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
I live outside of Canada. Can I ship with Canada Post?
How do I create an account?
How do I edit my account information?
What is the cost of shipping to my address?
I forgot my password.
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question about my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do you know if I have the prerequisites for the restricted materials I am purchasing?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Local
Can I pay with cash?
Can I pick up my order in store?
I live nearby. Can I visit the shop and look around?
What methods of payment do you accept?
How do I contact you?